Shipping Policies

Shipping Estimates & Delays

COVID-19 Update: With the constantly changing nature of the COVID-19 pandemic, along with government restrictions and consumer and supplier behaviour shifting from one week to the next, it is difficult for us to give concrete estimates for when your shipment may arrive. However, we will give you this context:

95% of our orders ship out same-business-day or next-business-day from Brossard, QC. It will usually take a day or two after a package is picked up by our couriers for a shipment to reach its destination in the Greater Montreal Area. Other destinations will take a bit longer, but most packages arrive within 5-7 business days in Canada.

Some of our orders on the South Shore of Montreal are hand-delivered by our courier. If you need something delivered same-day or next-day in the Greater Montreal Area beyond the South Shore, please send us an email at boutique@safaripetcenter.com. Please note that extra charges may apply.

Shipping in Canada

Orders are shipped with:

If you would prefer that your shipment be processed with one courier over another, please let us know, as we can usually make arrangements.

For orders shipping to most addresses Onatrio and Quebec, we offer free shipping on orders over $79 (before tax and shipping fees), or a flat rate of $6.99 for orders below $79. EXCLUDES REMOTE AREA POSTAL CODES - SEE LIST BELOW. Remote areas will be charged exact cost and may not select flat rate shipping. Orders selecting flat rate shipping will be canceled.

For orders shipping to New Brunswick, shipping will be $10.99 for orders below $79, and exact cost for orders below $79.

For orders shipping to all other provinces, shipping will be exact cost at this time, unless the order is over $120 - in which case the shipping is free. We apologize for the inconvenience.

For orders shipping to the territories, shipping will be exact cost at this time. We apologize for the inconvenience.

Aquariums, heavy items, etc.: These items are subject to additional fees and may not be deliverable to far-off or rural areas as noted below. We do not deliver aquariums outside of the provinces of QC or ON, and can be subject to additional delivery fees that will be invoiced later.

All of these rates are subject to change as we continue to evaluate our shipping methods.

Remote/Rural areas

At this time, customers in remote areas, as denoted by the postal codes below, are not eligible for our free shipping or flat rate promotion. Shipping fee will be calculated at checkout by Canada Post. We apologize for this inconvenience.

Shipping heavy packages can be extremely expensive - especially to rural areas. We are a relatively small family-owned company, and we unfortunately don't have the shipping resources that other companies may have.

If you have any questions on ways to reduce your shipping cost for large orders or very large items (XL crates or carriers), we may be able to help. Please send us an email at boutique@safaripetcenter.com and we’ll do our best to help!

Alberta

T0A – T0V

British Columbia

V0A – V0X

Manitoba

R0A – R0M

New Brunswick

No remote areas

Newfoundland and Labrador

A0A – A0R, A1K, A1L, A1M, A1V, A1S, A1W, A1X, A1Y, A2A, A2B, A2H, A2N, A5A, A8A

Northwest Territories

X0E, X0G

Nova Scotia

B0C – B0W

Nunavut

X0A, X0B, X0C

Ontario

K0A – K0M, L0A – L0S, N0A – N0R, P0A – P0Z, P1H,  P1P, P3Y, P2A, P5A, P5N, P8N, P8T, P9A

Prince Edward Island

C0A, C0B

Quebec

G0A- G0Z, G4T, G4Z, J0M, J0Y

Saskatchewan

S0A – S0P

Yukon Territory

Y0A, Y0B

 

Pick-Up in Store

Some items are either too heavy or fragile to ship – such as aquariums. For such items, we offer the option to pick up the item in store free of charge. For now, please email us at boutique@safaripetcenter.com - and we will arrange an in-store pick-up.

USA and International orders:

If there is any trouble with your checkout process, please contact boutique@safaripetcenter.com and we will do our best to help. International orders can contact the same email for shipping quotes.

Shipping to any country other than Canada will be through Canada Post at exact cost at this time.

Questions? Comments? 

If you have any questions or comments, please direct them to boutique@safaripetcenter.com 

Search

English en